Ezeepay KYC Process 2026: Complete Step-by-Step Guide
Introduction to Ezeepay KYC Process
If you’re planning to become an Ezeepay retailer in 2026, completing your KYC (Know Your Customer) verification is essential. The Ezeepay KYC process has been streamlined to make it easier for retailers to get verified and start offering banking services. This comprehensive guide will walk you through every step of the Ezeepay Full KYC process, ensuring you complete it successfully on your first attempt.
Why is Ezeepay KYC Important?
Before you can start conducting transactions as an Ezeepay retailer, you must complete the KYC verification. This process ensures the authenticity of your identity and shop details, allowing you to provide secure banking services to your customers.
Prerequisites for Ezeepay KYC Process
Before starting the KYC process, make sure you have:
- Updated Ezeepay application from Play Store
- An alternate mobile number (different from your registered number)
- Original PAN card (physical copy)
- Original Aadhaar card (physical copy)
- Active personal bank account (not current account)
- Shop proof documents (electricity bill, rent agreement, GST certificate, or Udyam certificate)
- Stable internet connection
- Good lighting for photos and video KYC
Step-by-Step Ezeepay KYC Process
Step 1: Update and Login to Ezeepay App
First, ensure your Ezeepay application is updated to the latest version. Visit the Play Store, search for Ezeepay, and click update. Once updated, log in to your retailer ID. Upon successful login, the KYC screen will automatically appear.
Step 2: Mobile Number Verification
The first step in the Ezeepay KYC process is mobile number verification.
Process:
- Enter an alternate mobile number (must be different from your registered number)
- Wait for the OTP to arrive on the alternate number
- Verify the OTP
- Once verified, the mobile number section will turn green
Important: Make sure the alternate number is active and accessible to receive the OTP.
Step 3: PAN Card Verification
Next, you’ll need to verify your PAN card details.
PAN Card Format:
- First 5 characters: Alphabets
- Next 4 characters: Numbers
- Last character: Alphabet
Example: ABCDE1234F
Process:
- Enter your PAN number carefully following the exact sequence
- Double-check for any spelling mistakes
- The system will automatically verify your PAN through the official database
- Ensure the PAN card is in the retailer’s name
Pro Tip: Cross-verify your PAN number before submitting to avoid rejection.
Step 4: Aadhaar Card Verification
The third step involves Aadhaar card verification through photo upload.
Requirements:
- Original Aadhaar card (physical copy mandatory)
- Aadhaar must be in the retailer’s name
- Good lighting for clear photos
Photo Guidelines:
- Turn OFF flash before taking photos
- Place Aadhaar card on a plain surface
- Click photo from above
- Use 3:2 ratio option
- Adjust the front side properly within the frame
- Ensure all details are clearly visible
Process:
- Upload front side of Aadhaar card
- System may auto-verify after front side
- If required, upload back side following the same process
- Wait for verification confirmation
Step 5: Shop Information
This is one of the most critical steps in the Ezeepay KYC process.
Critical Warning: You MUST complete this step from your actual shop location. Ezeepay uses Location Tag to capture your exact location, and you’ll only be able to conduct transactions within a 1-kilometer radius of this location.
Before Starting:
- Be physically present at your shop
- Enable location services on your phone
- Keep your shop’s official documents ready
Shop Details to Fill:
1. Shop Name
- Enter the exact name as written on your shop banner
- Must match your shop proof documents
- Use English language only (no Hindi)
- Check spelling carefully
2. Location Details
- State: Select your correct state (e.g., UP, Bihar)
- District: Choose the district where your shop is located
- Town: Select the appropriate town
- Postal Code: Enter the correct PIN code
3. Shop Address
- Enter complete address as per shop proof documents
- Include PIN code, district, and state
- Write the full address without abbreviations
- Incomplete addresses lead to KYC rejection
- Avoid using shortcuts or incomplete information
Example of Complete Address: “Shop No. 12, Main Market Road, Near Post Office, Ghaziabad, Uttar Pradesh – 201001”
Step 6: Bank Details Verification
Bank account information is crucial for receiving payments and commissions.
Important Requirements:
- Account Type: Only personal active accounts (NO current accounts)
- Account Holder: Must be in the retailer’s name
- Bank Location: Account must be from the same state/district as your shop
Example: If you’re a Bihar retailer, your bank account must be from Bihar only, not from Delhi or any other state.
Details Required:
- Bank account number
- IFSC code
Note: Do NOT enter bank name separately. The system will auto-validate using the IFSC code.
Verification Process:
- Enter account number carefully
- Enter IFSC code correctly
- System auto-validates the details
- Ezeepay team cross-verifies the information
Step 7: Document Upload
You need to upload four different documents. Critical: Complete all steps without exiting, as incomplete steps will result in incomplete KYC.
Document 1: Self Photo
Requirements:
- Take selfie from inside your shop
- Use front camera
- Eyes must be open
- Face must be clearly visible
- Shop background should be visible
Process:
- Click on Self Photo option
- Front camera will activate automatically
- Capture your selfie
- Submit the photo
Document 2: Shop Photo
This is a crucial document requiring careful attention.
Requirements:
- Retailer must be sitting inside the shop
- Photo must be taken by a third person
- Photographer should stand outside the shop
- Full shop must be visible with retailer inside
Guidelines:
- Keep all shop lights ON
- Open the shop gate/shutter completely
- Ensure you’re clearly visible inside the shop
- Make it easy for verification officers to identify your shop and you
Why This Matters: Verification officers need to clearly see both your shop and you inside it to confirm authenticity.
Document 3: PAN Card Photo
Process:
- Place PAN card on a plain surface
- Take a clear photo from above
- Select 3:2 ratio
- Center the PAN card properly in the frame
- Submit after ensuring clarity
Document 4: Shop Proof Document
You can submit any ONE of the following:
Acceptable Documents:
- Electricity bill
- Rent agreement
- GST certificate
- Udyam certificate
- BC certificate from authorized fintech company
Important: The document must clearly connect the shop to you. Your KYC validation depends on this proof.
Guidelines:
- Document must be in retailer’s name
- Address must match shop address
- Document should be recent and valid
- Clear, readable copy required
Step 8: Video KYC (Final Step)
Video KYC is the final and most important step in the Ezeepay KYC process.
Prerequisites:
- Original Aadhaar card (NO photocopies)
- Original PAN card (NO photocopies)
- Stable internet connection
- Good lighting
Video KYC Duration: Exactly 1 minute
Critical Rules:
- Do NOT minimize the app during recording
- Do NOT exit the application
- Do NOT turn off the camera
- Violation of any rule results in automatic rejection
Video KYC Step-by-Step Process:
1. Introduction (First 10-15 seconds) State clearly:
- Your full name
- Your father’s name
- Your shop name
2. Aadhaar Card Front (Next 15-20 seconds)
- On-screen instruction will appear: “Show your Aadhaar card”
- Hold Aadhaar card near your face
- Ensure it’s clearly visible
- Keep it steady for verification
3. Aadhaar Card Back (Next 10-15 seconds)
- Instruction will appear: “Show Aadhaar card back”
- Turn the card and show the back side
- Keep it clearly visible
4. PAN Card (Next 10-15 seconds)
- Instruction will appear: “Show your PAN card”
- Hold original PAN card clearly
- Ensure all details are visible
5. Submit
- After 1 minute, submit button will appear
- Click submit to complete video KYC
- Your video will be sent for team approval
Ezeepay KYC Approval Timeline
After completing all steps of the Ezeepay KYC process:
Approval Time: Within 2 hours (automatic processing)
If Approved:
- Your retailer ID will be activated
- You can start offering services immediately
If Rejected:
- You’ll receive information about rejection reasons
- You can resubmit after correcting mistakes
Important Points to Remember
Attempt Limit Warning
Critical: You can only submit KYC 3 times maximum.
- After 3 failed attempts, you enter a cooling period
- During cooling period, you must wait 1 week before resubmitting
- Always aim to complete KYC correctly in the first attempt
Common Reasons for KYC Rejection
- Incomplete address in shop information
- Using abbreviations or shortcuts
- Poor quality photos (blurry or unclear)
- Mismatched documents (name mismatch across documents)
- Wrong location during shop information step
- Photocopied documents instead of originals in video KYC
- Exiting app during video KYC
- Current account instead of personal account
- Out-of-state bank account
- Spelling mistakes in shop name or address
Tips for Successful KYC
1. Preparation
- Gather all documents before starting
- Ensure originals are available
- Check internet connection
- Arrange good lighting
2. During Process
- Complete all steps in one sitting
- Don’t exit the app midway
- Double-check all entered information
- Take clear, well-lit photos
3. Location Settings
- Enable GPS/location services
- Be at your actual shop location for Step 5
- Ensure location is accurate
4. Documentation
- Use only original documents
- Ensure all documents are in retailer’s name
- Match addresses across all documents
- Avoid photocopies
Benefits of Completing Ezeepay KYC
Once your Ezeepay KYC process is completed and approved, you can:
- Offer banking services to customers
- Conduct various financial transactions
- Earn commissions on services
- Operate within your verified 1km radius
- Provide digital payment solutions
- Build a reliable business
Frequently Asked Questions (FAQs)
Q1: Can I complete KYC from anywhere?
Ans:- No, you must be at your shop location when filling shop information (Step 5) to ensure correct location tagging.
Q2: Can I use a current account for KYC?
Ans:- No, only personal active savings accounts in the retailer’s name are accepted.
Q3: What if I don’t have original documents during video KYC?
Ans:- Video KYC will be rejected if you don’t show original Aadhaar and PAN cards. Photocopies are not accepted.
Q4: How many times can I attempt KYC?
Ans:- You can attempt KYC a maximum of 3 times. After that, there’s a 1-week cooling period.
Q5: How long does approval take?
Ans:- KYC approval typically takes within 2 hours through automatic processing.
Q6: Can my bank account be from a different state?
Ans:- No, your bank account must be from the same state/district as your shop location.
Conclusion
The Ezeepay KYC process in 2026 has been designed to be simple yet thorough. By following this step-by-step guide carefully, you can complete your verification on the first attempt. Remember to:
- Be at your shop location during the process
- Use original documents
- Take clear photos
- Complete video KYC without interruption
- Fill all information accurately
Take your time with each step, double-check all information, and ensure you meet all requirements. Successful completion of the Ezeepay KYC process will enable you to start your journey as a verified Ezeepay retailer, providing valuable financial services to your community.
Good luck with your Ezeepay KYC process, and welcome to the Ezeepay retailer network!
Need Help? If you face any issues during the KYC process, watch the complete video tutorial or contact Ezeepay support for assistance.
Start Your Ezeepay Journey Today! Complete your KYC and begin offering digital banking services to your customers.
